In an unfortunate occurrence of any inevitable circumstances or due to any other reason, if the order isn’t shipped out by Chashma.com, thereafter your order will be cancelled and you will be refunded fully after 14 days. If your shipping address is not serviced by our logistics division we may cancel your order and refund you timely.
In an unfortunate event, if the order placed has been processed and the product delivered to the customer is defected, damaged in transit, delivered partially or delivery of wrong product takes place. We assure you will be refunded fully after receiving the product back from the customer.
Chashma.com cannot not be held responsible in case of a careless mistake committed by the customer in providing faulty information while placing the order, if a customer submits wrong information for lenses to be fitted on the eyewear frames, then Chashma.com will only refund money for eyewear frames. No refund will be issued for any lens type, prescription, size and color if they were wrongly ordered by the customer.
We recommend our customers to be watchful while receiving the product delivery, you need to be cautious while accepting delivery of any item whose packaging seems to be damaged or tampered in any form. If you eyespot this issue during delivery, we request you to not to accept courier and inform our Customer Care Support immediately so that we can take further actions against it.
During a regrettable event, it is the customer’s responsibility to not accept faulty shipment or if the package received is already opened. After opening of package, if the product is damaged, customer should write or call us at our Customer Care Support and log in the issue within 2 days of product delivery. If the customer does not log in the complaint within the time frame mentioned above, then the customer will not get free returns in such cases.
To initiate a refund, kindly write us at [email protected] or ping us on our number +(91)-9212192121 to speak to our customer support agents. They will be at your service and glad to aid you with your refund request.